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General terms & conditions

These terms and conditions(the "Terms and Conditions") Govern the use of (the "Site"). This site is owned and operated by Haven Games. This site is an ecommerce website.


By using this site, you indicate you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is property of Haven Games and the Site's creators. This incluses but is not limited to iamges, text, logos, documents, downloadable files and anything that contributes to the composition of our Site


When you create an account on our Site, you agree to the following:

We reserce the right to suspend or terminate you raccount if you are using our Site illegally or if you violate these Terms and Conditions

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

These Terms and Conditions are not limited to the the following: Trading Card Games, Tabletop Games, Board games, Puzzles, Miniatures and Paints.

These Terms and Conditions apply to all the goods that are displated on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot gaurentee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own Risk.

We reserce the righ tto modify, reject or canel your order whenver it becomes necessary. If we cancel your order and have already processed your payments, we will give you a refund equal to the amount you paid. With exceptions to pre-orders or damaged goods. Please see Shipping and Pre-order policies for further information. 

You agree that it is your responsibility to monitor your payment instrument and verify receipt of any refund.

Items on website may vary from retail inventory.


We accept the following payment methods on our Site.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we beleive your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through Canada Post. Expected delivery time is 5-7 business days.

Delivery will take place as soon as reasonably possible, depending on delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekend and statutory holidays.

You will be required to pay delivery charges in addition to the price of goods you purchase.

You are required to provide us with a complete and accurate delivery address, including name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Please refer to Shipping Policy for more information.


Refunds requests must be made within 14 days after receipt of your goods.

We accept refund request for goods sold on our Site for any of the following reasons.

Refunds do not apply for any of the following reasons

Please refer to Refund Policy for additional terms.


Returns can be made in person at the following location: 1200 Summit Drive #5b, Kamloops BC V2C 6L2 Canada.

Returns can be made by mail. To return a good by mail, following the following procedure.

Pack goods and attach return label included in packaging. Go to nearest post office and pay necessary postage.

Consumer Protection law

Where the Business practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between theses Terms and Conditions and that lefislation, the mandatory provisions of the legislation will apply.

Limitations of Liability

Haven games and our directors, officers, agents, employees, subsidaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilites and expesnes including legal fees from your use of the Site


Except where prohibited by law, by using this Site you indemnify and hold harmless Haven Games and our directors, officers, agents, employees, subsidaries, and affiliates from any actions, claims losses, damages, liabilites and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of British Columbia.


If at the time any of the provisions set forth in these Terms and Conditions are found to be incosistnet or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions will be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notive on our Site.

Contact Details

Please contact us if you have any questions or conversn. Our contact details are as follows.


[email protected]

1200 Summit Drive #5b, Kamloops, BC V2C 6L2 Canada.

Effective November 2nd.